NEED HELP?
Contact the atelier
Penny James is an independent atelier, consciously crafting each of our leather goods by hand.
Questions? Speak directly with the maker and shape a piece that fits your vision.
Penny James is an independent atelier, consciously crafting each of our leather goods by hand.
Questions? Speak directly with the maker and shape a piece that fits your vision.
Yes. Feel free to message us, and we will let you know how we can bring your vision to life.
Yes, we can repair most items from the majority of luxury houses. Our expertise in traditional French leathercraft ensures that your piece will be handled with precision and care. If you’d like to discuss a specific repair, please contact us with details and photos of the item.
Our standard processing time is currently 2-4 weeks. Each item is carefully handcrafted to ensure the highest quality.
We ship all of our items via Canada Post or FedEx with tracking. Shipping options will be provided at checkout. Should you need an expedited package, please let us know in advance at hello@atelierpennyjames.com
We source our leather from renowned tanneries around the world. We have carefully selected the types of leather that best suit the goods we create. Our collection showcases a variety of high-quality leathers, each with its own unique character and feel. You can learn more about the materials we use here.
If you need an item on a tight timeline, please let us know, and we will do our best to accommodate your request. We understand the importance of timely delivery and will work with you to meet your needs.
Due to the customized nature of our products, we do not accept returns unless otherwise discussed. We strive to ensure your complete satisfaction with your purchase, so please reach out to us if you have any concerns or issues.
Every piece we sell is made by using century-old leatherworking techniques at our own workshop in Vancouver, Canada. We take pride in producing our leather goods with precision and attention to detail.